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Pricing, Delivery, Refunds & Exchanges
Pricing & Taxes
All prices on the website, and shown in your shopping cart are listed including 20%UK VAT. For residents outside the EU, VAT can be refunded, but the full price will be charged at the checkout. Please contact us for more information.
We aim to despatch all orders within 7 days of receipt. All orders are processed in date and time order. Orders placed after 9am are unlikely to be despatched the same day due to the post leaving the warehouse at midday. Please check our office opening times.
All parcels are sent 1st Class and will NOT need a signature on receipt, You are likely to receive your order within 2 days of despatch from the office.
Extra payment can be made for the SPECIAL DELIVERY/NEXT DAY BY 1pm service at the checkout. See above for timing of despatch.
Overseas goods are sent INTERNATIONAL SIGNED FOR, so a signature will be required. If you require an alternative method (e.g. FedEx), please contact us for a price which we charge at cost.
Refunds & Exchanges
As part of our service we are pleased to exchange garments as often as it takes for you to feel satisfied with the fit - but this is conditional upon goods being returned unworn other than for the purpose of trying them on to check the fit. We have fitters available by email to help you with fitting – it may be a different style would suit you better, rather than just a different size. We will only send items out, once we have received the unwanted goods in the office. If you would prefer us to send items out immediately, a payment will be asked for, which will be refunded once the other goods have arrived with us.
We will refund your money without question if goods are returned in their original condition and carefully packed. This does not affect your statutory rights. We regret that postage, packing and insurance cannot be refunded.
Please complete the return/exchange form included with your order and enclose in your package. Please also obtain a certificate of posting from the post office when returning goods as we cannot be held responsible for parcels lost on return to us. Our Freepost address is:
We would hope that you can return any unwanted items as soon as you can, but we do allow up to 30 days to return items, as we know that sometimes unexpected things happen especially if you have just had surgery or some form of cancer treatment – so we do try and make our service as accommodating as possible! If you have any queries, please don’t hesitate to contact us.